Frequently Asked Questions

Have you forgotten to request an extra service when making your booking? Please contact the reception at your accommodation and settle the balance on arrival.

Our properties accept credit and debit cards, cash, bank transfers and holiday vouchers (paper vouchers and ANCV Connect).

There may have been a mistake in your email address; please contact the booking centre on 04 48 20 03 19 to check the address and make any necessary changes.

For environmental reasons, we’ve decided to stop printing our catalogue. However, you can find it via the following link: Olydea Catalogue.

Cancelling or changing your booking depends on the rate you have chosen.
To view the terms and conditions relating to the rate you have chosen, click here: Cancelling / Changing Booking

Final invoices are only issued at the end of your stay. You can request one from reception at your accommodation.

Once your booking is complete, you have up to 48 hours to take out cancellation insurance with our partner, Gritchen. Once this period has passed, it will no longer be possible to add it.

Once your booking is complete, you have up to 48 hours to take out cancellation insurance with our partner, Gritchen. Once this period has passed, it will no longer be possible to add it.

Yes, a baby is considered a person in their own right and is included in the number of occupants for the purposes of our insurance. It is not possible to exceed the maximum capacity of an apartment.

We are not authorised to accept Vacaf vouchers; however, some of our partners, such as Family Trip and Aquatiques Vacances, do accept Vacaf bookings for our holiday homes.

Pets are allowed in all our holiday residences, except Olydea le Hameau de Vouvant and the Oly Vacances apartments, with a maximum of two per accommodation, excluding dogs classified as dangerous. A supplement will be charged on arrival (rates vary by residence).

Check-in is from 4 pm and check-out is by 10 am.

Late check-ins are possible; please contact your accommodation the day before your arrival to find out the procedure for late check-in.

At the Oly Vacances apartments in Mandelieu, Morzine and Les Landes, as well as at Olydea Beausoleil, bed linen, towels and cleaning (excluding the kitchen area) are included.

In all other Olydea holiday residences, bed linen, towels and cleaning (excluding the kitchen area) are included for stays of 1 to 6 nights. For stays of 7 nights or more, these are charged as an extra at a rate of €10 per towel set, €11 per set of bed linen and €10 per bed made on arrival. If you wish to add a cleaning service as an extra, please contact the reception at your holiday residence to find out the rate.

Depending on availability, it is possible to arrive earlier or leave later than the times originally stated, subject to an additional charge. Please contact the residence a few days before your arrival to check availability.

Depending on availability, it is possible to arrive earlier or leave later than the times originally stated, subject to an additional charge. Please contact the residence a few days before your arrival to check availability.

Any items found in the accommodation during the check-out inspection will be kept safe at reception. If you have left something behind, please contact reception. Postage will be at your own expense.

To ensure pool hygiene and safety standards, swimming in street clothes—including swim shorts, wetsuits, or any other full-coverage attire—is prohibited, as stipulated in Article L1332-1 of the Public Health Code.